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Upon booking, a deposit (customer payment) is required to be paid by credit card (visa, master card, discover), check by phone, ACH, or wire transfer. Hercules Moving Solutions reserves the right to collect up to 40% of the overall balance upon the time of booking. If at any time, there is a revision made to your estimate that requires an additional payment Hercules Moving Solutions will accept only a check-by-phone or ACH payment from the bank of the customer’s choice. Upon pickup the carrier will collect up to 70% of the remaining balance. Payment will be due in the form of cash, certified check, or postal money order. The remaining balance must be paid in full upon delivery by cash or post office money order. If at any time a credit card is authorized for pick up or delivery, please be aware that a 1%-6% charge may occur for processing. The carrier reserves the right to collect up to 70% of balance due prior to the goods leaving the origin state. Subject to federal law, payment in full of all charges is required before delivery and prior to unloading.

Cancellation/ Refund Policy:

As the customer, I agree to pay the total charges for moving coordinator services to be provided by Hercules Moving Solutions. I understand that my deposit/fee represents only a portion of my total estimated service charges. Due to scheduling and routing reasons my deposit/fee is not refundable, unless I notify Hercules Moving Solutions in writing within 3 days of signing initially at cancel@herculesmovingsolutions.com. The first day of the cancellation period starts the day of signing the original Hercules Moving Solutions agreement. I understand there will be a 5% cancellation fee that will be deducted from my refund. The 5% cancellation fee only applies to the deposit amount, not the entire move cost. If the first scheduled pickup date is within 7 days of the date I reserve my move, then my deposit is non-refundable. I understand that if I cancel my move within the 7 days of my first available pick-up date I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12 month period from the date of cancellation. I may change my pick-up date or place the move on hold without financial penalty if the request is submitted at least 5 business days (Saturdays, Sundays and holidays not included) prior to the pack or load date (whichever applies) listed above. This cancellation only pertains to the original pick-up dates off the first signed contract. I understand that if I do change my dates, or put my move on hold, my deposit is no longer refundable. If pickup is refused by a customer for any reason, the deposit is forfeited. All deposits will show on your billing cycle as Hercules Moving Solutions. All credit card refunds will be processed on my next billing statement.